Your response means EVERYTHING!
As a leader, how do you react when one of your team members suggests an improvement in the workplace?
Do you go on the defense? Or welcome the input?
Earlier this week I posted about an example cited by Mark Graban of a mindset that equates finding a problem (or opportunity to improve) with BEING a problem.
And my post got a LOT of attention, which makes me thin this mindset is more common than I thought.
Leaders in some workplaces say ‘Look, that’s the job!’ when one of their employees suggests doing things differently.
They perceive a lack of commitment, or a lack of dedication to the job.
So here’s what I want to say, to leaders of all industries.
When one of your people suggests a process improvement it’s NOT a sign of weakness, or a lack of commitment.
It’s actually the opposite: by pointing out what could be done better, your team member is investing in the success of your business. They are taking ownership, or trying to.
They are taking a risk by speaking up.
If you reward their idea with open-mindedness, you’ll get more ideas that add up to lower costs, better performance etc.
You’ll also build a healthier workplace culture — possibly the most valuable thing of all!
