Case Studies
Case Study #1
Redesigning a Stalled Improvement Program
The Client:
The Pressure:
The Symptoms:
The Engagement:
The Results:
Combined annualized value of $19M USD
Client Testimonial:
“We’re now focused on value (not just cost), and prioritizing more effectively. We’re no longer trying to do everything. Our Directors agree this is very good progress. My experience in working with Erica was very positive and I would recommend working with Erica to others!”
— Diego Escobar, CFO
Case Study #2
From Fragmented CI Efforts to a Unified, Company-Wide Improvement Strategy
The Client:
The Pressure:
The Symptoms:
The Engagement:
What We Delivered:
- Consulted with sites to identify wins and pinpoint improvement process strengths
- Evaluated cash cost impact of completed projects, including several years of history
- Designed and ran a Global CI Summit to source input from across the organization
- Created and launched company-wide CI strategy
- Designed and delivered company-wide CI Awards of Excellence
- Produced communication pieces on CI activities for the company intranet
- Designed a program with clear objectives and produced training content (including Everyday Kaizen and Leading Change modules) to bring CI reps onto the same page
The Results:
The company hired a full-time CI program manager to sustain and grow the program internally. The company now has a systematic approach to CI across all sites, with standardized methods, knowledge-sharing, and sustained results.
Client Testimonial:
“We were already doing a good job with CI before we started working with Erica. With her help, we uncovered and strengthened a systematic approach to the CI program across Eldorado sites. Through her CI expertise we were able to bring together our ‘islands of excellence’, recognize our CI wins, create a company-wide CI strategy, and solidify the elements of CI (including heat maps, brainstorming, valuation tools and value propositions, identify KPIs, form and govern CI projects). Thanks to her recommendations and guidance, we have more capacity to support our CI network at sites, and we are stepping into our promise of making Eldorado the best improvement mining company in the world.”
— Niklas Frank, Senior VP of Operations
Case Study #3
Designing a Self-Sustaining Internal BI Function
The Client:
The Pressure:
The Symptoms:
– No corporate-level BI resources, systems, or processes
– Gaps in capturing and sustaining high-value results company-wide
– Limited executive engagement in BI as champions
The Engagement:
The Timeline
- Phase 1 – Foundations (2026):** Establish core systems, train leaders, run breakthrough projects
- Phase 2 – Function-Building (2027):** Build internal BI team, embed processes, achieve self-sufficiency
What We're Delivering:
- Kaizen breakthrough events across sites to generate momentum and capture immediate value
- Data-driven decision-making capacity mapping and opportunity identification
- BI strategy and roadmap aligned to core business priorities
- Executive coaching to develop BI champions at the leadership level
- Training and capability-building for site-level improvement teams
- Systems design for project governance, value tracking, and knowledge-sharing
- Recruitment and onboarding support for internal BI function lead
Results To Date (Year 0 - 2025):
- Mapped data-driven decision-making capacities across all sites – Generated $860,000 in annualized value from reducing voluntary turnover
- Identified $19M in enterprise risk reduction through concentrate sales strategy
The Results:
Build a fully-formed ‘One ‘ BI internal function with full-time resources, systems, and processes to strengthen improvement culture and continuously capture high-value results at both site and company-wide levels. The executives become active BI champions.
Expected Outcomes (by December 2027):
The company will have a self-sustaining internal BI function capable of driving continuous improvement across all sites and corporate functions—without ongoing external support.
Client Testimonial:
I really enjoyed participating in [the workshop sessions] this week. The workshop was well organized, and I was impressed by how effectively the team navigated the challenge. I’m glad my questions and ideas were helpful, and I completely agree that maintaining that creative thinking is crucial, especially during complex periods like this one. The insights generated by the team will provide valuable guidance for the executive decisions ahead. I’m also looking forward to the next project. The BI work you’re doing is clearly making a real impact, and it’s great to be part of that process.”
— Carlos Aguiar, COO
Results:
- Reductions in changeover time
- Reduced cycle time
- Improved storage of quality
masters - Reduced headcount
- Reduced leak test rejects
- Communication skills
- More leadership, higher quality of ownership from Team Leaders and Supvisors
Case Study #2
Empower Frontline Leaders
An automotive manufacturing plant, 350 employees, $200M annual revenue.
The Client Pressure:
- Merging two plants
- Redistribution of duties
- Internal audit approaching.
Solution:
A five-month engagement. Team Leaders:
- Recommitted to their KPIs and job role, took responsibility for performance of their assembly lines
- Found and captured issues, presented the improvements made to the General Manager
Roadmap for Improvement
Launch Program
Case Study #1-
Four weeks
-
Just beginning improvement journey
-
Emphasis on opening communication, introducing tools, establishing momentum
Invest in Capacity
Case Study #2-
Five to six months (kickoff plus followup sessions)
-
Mature improvement
culture -
Emphasis on skill building, leadership development, strengthening tools
Keep Score
Case Study #3-
One week
-
Stalled improvement
tools -
Emphasis on unlearning bad habits, connecting to the original WHY, celebrating wins
Case Study 1
Redesigning a Stalled Improvement Program into a $19M Value Engine
— Diego Escobar, CFO
Case Study 2
From Fragmented CI Efforts to a Unified, Company-Wide Improvement Strategy
- Provided recommendations for celebration and recognition at the site level
- Designed and delivered CI Awards of Excellence
- Produced communication pieces on CI activities for the company intranet
- Designed and ran a Global CI Summit to source input from across the organization
- Created company-wide CI strategy
- Designed a program with clear objectives and produced training content (including Everyday Kaizen and Leading Change modules) to bring CI reps onto the same page
— Niklas Frank, Senior VP of Operations
Case Study 3
Designing a Self-Sustaining Internal BI Function
- No corporate-level BI resources, systems, or processes
- Gaps in capturing and sustaining high-value results company-wide
- Limited executive engagement in BI as champions
- Phase 2 - Function-Building (2027):** Build internal BI team, embed processes, achieve self-sufficiency
- Data-driven decision-making capacity mapping and opportunity identification
- BI strategy and roadmap aligned to core business priorities
- Executive coaching to develop BI champions at the leadership level
- Training and capability-building for site-level improvement teams
- Systems design for project governance, value tracking, and knowledge-sharing
- Recruitment and onboarding support for internal BI function lead
- Identified $19M in enterprise risk reduction through concentrate sales strategy
- Captured $2.4M in operational cost reduction opportunities in crushing operations
- Unlocked growth profile of 120,000 oz per year through long-term mine planning workshop
— Carlos Aguiar, COO, Hecla Mining Company
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Investment Approvals
Stay up-to-date and receive professional advice on specific regulatory requirements concerning your activities.
Investment Approvals
Stay up-to-date and receive professional advice on specific regulatory requirements concerning your activities.
Accounts Outsorcing
Achieve tax savings and get professional legal protection in all possible tax matters. You are no longer alone
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